Rose Cox

Website & Portfolio

Updated usability criteria for a more inclusive digital world

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In heuristic evaluation, we evaluate an interface’s strengths and weaknesses using well-established criteria. These heuristics, developed by Jakob Nielsen, include factors like system status visibility, consistency, error prevention, and minimalist design.

While Nielsen’s 10 usability heuristics provide a solid foundation for evaluating interface design, there are additional aspects of usability that may not be fully addressed by these principles. These are additional usability heuristics that complement Nielsen’s heuristics:

  1. Accessibility: Ensure that the interface is usable by individuals with disabilities, including considerations for screen readers, keyboard navigation, color contrast, and alternative text for images.
  2. Inclusivity: Design interfaces that accommodate diverse user populations, including different cultural backgrounds, language proficiencies, geological locations, and technological literacy levels.
  3. Performance: Optimize the interface’s speed and efficiency for users, minimizing distractions and loading times while maximizing responsiveness.
  4. Error Recovery: Assess the interface’s ability to guide users in recovering from errors, including clear error messages, intuitive error handling mechanisms, and the ability to revise or undo actions.
  5. Learnability: Examine how easily new users can understand and navigate the interface, including considerations for intuitive design, onboarding processes, and user assistance features.
  6. Feedback and Communication: Provide timely and informative feedback to users, including confirmation messages, progress indicators, and notifications for events, while not being distracting or annoying to users.
  7. Cross Platform Support: The interface should be adaptable across all platforms, including considerations for touch gestures, screen size variability, and responsive design principles.
  8. User Engagement: The interface should captivate and retain user interest, with possible interactive elements, gamification features, and personalized or customizable experiences.
  9. Trust and Security: Ensuring that the interface instills confidence and trust in users, including considerations for data privacy, secure transactions, and transparent communication about security measures.
  10. Ethical Design: Evaluating the interface’s adherence to ethical principles and user-centered values, including considerations for integrity, transparency, and respect for user autonomy.

By incorporating these updated usability heuristics into the evaluation process, designers and researchers can gain a more comprehensive understanding of the interface’s strengths and weaknesses, leading to improved user experiences for all.