Pluralsight is an online learning and workforce development platform that helps businesses and individuals adjust to changing technology.
The Analytics section of Pluralsight’s Skills platform help leaders identify strengths or gaps in learning, spot usage trends, favorite types of content, and trends in skill assessments.
As a part of the product team, I designed 7 analytics reports that help leaders and admins get greater value and insights from the Skills platform. In collaboration with engineers, product managers, director and VP level leadership, I shipped 9 new product features in an Agile software development environment, with remote teams distributed globally and across different time zones.
I communicate my design vision through Figma, create end-to-end customer journey maps in FigJam, and write documentation in Confluence.
- Performing discovery and research
- Conducting user interviews and testing
- Facilitating design workshops and reviews
- Creating high-fidelity prototypes in Figma
- Solving UX problems resulting in positive business outcome
My design process is closely aligned with the Nelson Norman Group’s UX training which I have taken part in. At every step of my design process, I keep the users at the forefront of my thoughts, empathizing with their experiences and perspectives. I advocate for the user’s point of view, especially in terms of accessibility standards and inclusive design practices.
It is also important to gain a thorough understanding of the scope of the project and business goals. During the initial discovery phases, I met with project stakeholders to understand the requirements to successfully complete the project. I then collaborated with other designers to perform user research, defined objectives, and strategized with insights from research.
I have a strong focus on customer experience, and I performed numerous user interviews and surveys to better understand how the product will be used by customers.
- Moderated user interviews via Zoom and Microsoft Teams
- Unmoderated user testing via UserTesting and Maze
- Surveys via Google Forms, Qualtrics, and Pendo
- Heatmaps and UX recordings via Microsoft Clarity and FullStory
I shipped 9 new product features and 7 analytics reports that help leaders more easily visualize the progress of learners at their organization and see the value of Pluralsight Skills as a tech learning platform.
I also worked under tight timelines to design and deliver 2 major enterprise-level product features that have $18 million and $25 million USD in ARR respectively.