Pluralsight is an online learning and workforce development platform that helps businesses and individuals adjust to changing technology.
The Analytics section of Pluralsight’s Skills platform help leaders identify strengths or gaps in learning, spot usage trends, favorite types of content, and trends in skill assessments.
As a part of the Analytics product team, I collaborate with product managers, engineers, and director and VP level leadership. I have delivered interfaces for multiple analytics products in an Agile software development environment.
I communicate my design vision through Figma designs, create end-to-end customer journey maps in FigJam, and write documentation in Confluence.
- User research and testing
- Design workshops and reviews
- High-fidelity prototypes
My design process is closely aligned with the Nelson Norman Group’s UX training which I have taken part in. At every step of my design process, I keep the users at the forefront of my thoughts, empathizing with their experiences and perspectives. I advocate for the user’s point of view, especially in terms of accessibility standards and inclusive design practices.
It is also important to gain a thorough understanding of the scope of the project and business goals. During the initial discovery phases, I met with project stakeholders to understand the requirements to successfully complete the project. I then collaborated with other designers to perform user research, defined objectives, and strategized with insights from research.
I have a strong focus on customer experience, and I performed numerous user interviews and surveys to better understand how the product will be used by customers.
- Moderated user interviews
- Unmoderated user testing
- Microsoft Clarity: Heatmaps, UX recordings
WCAG and Accessibility
I also focus on usability and WCAG, or Web Content Accessibility Guidelines. I put colors through accessibility checking to ensure AA compliance.